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Reinventing the experience of Physical Therapy through the redesign of the iOS app
Theryon is an on-demand app that connects patients to their physical therapists. It is the solution to the struggle and inconvenience patients face when living in a busy city such as, New York.
My team was tasked to redesign a Minimum Viable Product (MVP) of the iOS app to make it more user-friendly.
Role: Lead UX Researcher & UI Team Member
As the lead UX Researcher on this team, I organized research methods to better understand our users' needs and habits. As a UI Design Team member, I assisted with taking the insights found during our research and translated them into designs pleasing to our users. Also, I was in charge of designing the user journeys, as well as the user and task flows.
The Goal
Our success depended on creating a product that gave users a more streamlined way to book a physical therapy appointment at the most convenient time and location for our users.
Problem Statement
Users want to use Theryon to book a therapist at their convenience, but are not at ease paying prior to being informed of the Physical Therapist's credentials. How might we build trust and connect them with a qualified therapist?
Research
We implemented multiple research methods to better engage users habits and feelings about physical therapy. We wanted to figure out what inconvenience physical therapy put on a patient, as well as the frustrations with the current Theryon app users deal with.
User Interviews
We interviewed patients that are currently attending physical therapy sessions to better understand their needs. We converted and collected our insights to an affinity map.
User Persona
To better understand our users' pain points and needs, we created a user persona. Lisa Miller is a busy realtor that entertains clients at all times of the day. She recently tore her ACL and doctors recommended her to undergo physical therapy. Lisa struggles to book an appointment with a trustworthy therapist that she is willing to meet at her office/home at a convenient time.
Usability Testing
Low-Fi, Mid-Fi, and High-Fi
My team and I performed several rounds of testing. Users we given scenarios and tasks to complete. In between rounds of testing, we made revisions to the designs that corresponded to our recorded results.
The signup process felt tedious and without end and no way to escape. The screens looked outdated and dull. Little to no contrast led to issues with accessibility for users.
Before
After
Our app description is straight to the point right in the first screen. Added options for Facebook and Google to help streamline the signup process. Replaced the background with a white screen to better contrast the black type to help users read with ease.
Before
Our users enjoyed the status bar on the top. They did not like the small buttons. Returning users didn't like that they had to input their ailments when rescheduling an appointment. Most users weren't too comfortable with inputting payment information before they knew what therapist they were booking with.
After
We redesigned and made buttons larger to help with selecting pain areas. We also added a feature to allow users to store their favorite locations. This enabled them to easily select where they wanted their therapist to meet them. We also incorporated a dial to select the time. Once completed, user is informed of the next steps.
Our User Tests Results
Our User Tests Results
My Fun Little User Journeys
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